Release of liability & assumption-of-risk agreement
All guests must read, understand, and agree with the terms of the RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT (the "Release Agreement") prior to booking a package with White Wilderness Heliskiing. A copy of the document can be found here.
All guests must sign the Release Agreement, which is standard in this industry, before the first day of skiing. The waiver will be personally presented and witnessed on arrival at the Skeena River Lodge. However, it will be assumed that all guests have read, understood, and accepted the terms of the Release Agreement at the time of transfer from the Terrace Regional Airport to the Skeena River Lodge.
Cancellation conditions and travel insurance
- In order to confirm your booking, a 20%, non-refundable deposit payment is required at the time of booking.
- The outstanding payment must be paid 90 days before the first day of skiing.
- Full payment becomes non-refundable within 90 days before the first day of skiing.
White Wilderness Heliskiing is proud to include medical, accident and rescue insurance as standard for our guests. In the event of illness or injury, you can consider yourself insured as soon as you land in Terrace.
However, we explicitly urge our guests to insure themselves against the unexpected. Travel cancellation insurance covers you in the event that you have to cancel your trip before the first day of skiing due to unforeseen circumstances. Travel disruption insurance additionally qualifies you for reimbursement of costs in the event that your time with us has to be cut short due to illness or injury. Both of these kinds of policy are available from Lifestyle Financial Services.
Reimbursement guidelines
Should bad weather or mechanical problems prevent the achievement of the guaranteed minimum cumulative elevation gain of your experience, the remaining cumulative elevation gain will be credited to you at a price of CAD 140.00 per every 1000 meters as credit for a future booking. This personal credit is valid for 2 years from the date of issue and it is not transferable.
No reimbursement in the event of:
- Late arrival or early departure of guests.
- If guests can’t / don’t know how or don’t want to ski.
- Late arrival in Terrace by aeroplane or car due to bad weather.
- The vertical meters are calculated based on what is actually skied or boarded per group per day by the guide. If the length of a run is shortened to provide better skiing conditions, a minimum of 500 vertical meters is still calculated even if the run is shorter.